CUSTOMER INFORMATION
REFUND POLICY.
You may request a return within 14 days of receiving an eligible card, subject to the conditions below.
Last updated: 28 September 2026Return condition
The card, holder, packaging and included materials must be returned in the same condition received. Do not remove seals or alter graded holders. Photograph the parcel before sending it.
Starting a return
Contact us before sending anything. Include the order number, item name and reason for return. We will provide return instructions.
81-364 Gdynia, Poland[email protected]
+48 58 661 75 58
cardzhouse.online
Return postage
The buyer pays return postage unless the wrong item arrived or it arrived damaged. Use tracked, appropriately insured delivery; collectible cards can be difficult to replace.
Refund timing
After receipt and inspection, an approved refund is returned to the original payment method. Original delivery charges are handled according to applicable consumer law. Processing times depend on the payment provider.
Mandatory rights
This policy does not limit statutory cancellation, conformity or consumer-protection rights that apply in your country.